There are so many ways we touch our customers, across channels and functions, virtually and physically, that it is hard to know where to begin if you want to make a difference but don’t have the capacity to reinvent across the board.
Here are a few focused ideas to consider to keep those resolutions.
Thinking that these are both thoughtful and worth keeping!
1. Listen More
Resolve to spend two days a month listening, reviewing, and analyzing what your clients are already telling you.
2. Try Something New
Resolve to do one new innovative thing in your customer experience program.
3. Meet New People
Resolve to talk to one new client in depth every quarter.